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Frequently asked questions

FAQ: Text

"Is there a Travel/Delivery fee?"

Our delivery/pickup charge depends on the location of the event and starts at a standard $45 for locations within 20 miles of 32246. Anything further than 20 miles out of zip code 32246 is subject to $0.65 per mile based on the IRS standard milage rates for 2023. While most decor items includes a standard setup fee, a separate set-up fee may be charge depending on the complexity of the installation and where special rigging, framework or equipment is required.

"Can I leave early?"

Yes, you are able to leave whenever it feels right to you in your allotted time, but we do ask that you do not leave our items unattended. Please contact our team to inform us you are leaving early so we can collect our items.

"What if I need to cancel?"

You are able to cancel and reschedule within three months of the original event date due to unfortunate reasons. Your retainer for booking is non-refundable once booked.

"What if the weather is bad?"

We are always keeping a close watch on the weather due to thunderstorms and hurricanes always trying to ruin the fun in Florida. We may make the call to reschedule within three months of the original event date due to unfortunate weather OR we may host in an indoor location of your choosing such as a residential home, clubhouse or venue. Your retainer for booking is non-refundable once booked.

"What if I damaged an item?"

During your event, you will be responsible for the set-up contents in their entirety. Client agrees to be held liable for any damage to the event outside of what is considered "normal wear and tear." You will be charged the full retail cost of the items plus any additional fees (deeming they are vintage items or needing professional dry cleaning). 

  

Can I pick up the items?

No. There is no brick and mortar location. ALL rental items & equipment will be DELIVERED, INSTALLED and PICKED UP by Wilde Soul Creatives. No other party should attempt to set up or break down items.

How do I secure my event?

Upon your signature of our contract and non-refundable retainer of 50%, we will reserve the time and date agreed upon and will not make other reservations for that time and date. The full amount must be paid at least 48 hours prior to event date. No services will be made until full payment is made and contract is signed.

Can I keep the items from my event?

We love that you love our creations and sourced items but unfortunately no. All items are the property of Wilde Soul Creatives and are deemed rentals with the exception of perishable items (ex: balloons) OR if specifically noted by us.

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